Effective Date: 27 August 2026 Website:https://ceyloone.com/Business: Ceylo One (Pvt) Ltd
Ceylo One (Pvt) Ltd (“Ceylo One”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information when you visit or purchase products through our website, https://ceyloone.com/ (the “Website”).
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.
1. Information We Collect When you visit our Website, create an account, place an order, contact us, or subscribe to communications, we may collect information including: • Full name • Billing and delivery address • Telephone/mobile number • Email address • Order and purchase details • Payment-related information required to process your order • Account login information, where applicable • Communications and enquiries sent to us • Website usage information, cookies and similar technologies • Information necessary to prevent fraud, misuse or unauthorized transactions
We only seek information reasonably necessary for operating our online business and providing our services.
2. How We Use Your Information We may use your information to:
• Process and fulfil your orders • Arrange delivery of products • Process payments and refunds • Communicate with you about your orders • Respond to customer enquiries • Manage customer accounts • Provide customer support • Improve our products, Website and services • Send promotional communications where permitted and where applicable • Prevent fraud, abuse and unauthorized transactions • Maintain business, accounting and legal records • Comply with applicable laws and regulatory requirements
3. Payment Information Payments may be processed through third-party payment service providers. Ceylo One does not intend to store complete debit or credit card numbers, CVV numbers or other sensitive card authentication information on its own servers unless specifically required and lawfully permitted. Payment information may be processed directly by the relevant payment service provider according to its own privacy and security policies.
4. Sharing of Information We may disclose relevant information to trusted third parties where reasonably necessary to operate our business, including: • Courier and delivery service providers • Payment service providers • Website hosting and technical service providers • IT, security and analytics service providers • Professional advisers where necessary • Government authorities or law-enforcement bodies where required by law
We do not sell your personal information to third parties. Third-party service providers may process information in accordance with their own terms and privacy policies.
5. Cookies and Website Technologies Our Website may use cookies and similar technologies to: • Maintain shopping-cart functionality • Remember preferences • Improve Website performance • Understand how visitors use our Website • Support marketing and advertising activities where applicable
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect Website functionality.
6. Marketing Communications Where applicable, we may send promotional emails, messages or other marketing communications about Ceylo One products, offers and updates. You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option included in a marketing communication.
7. Data Security We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss or misuse. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Retention of Personal Information We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining business and accounting records, resolving disputes and complying with applicable legal obligations. When information is no longer required, we may securely delete, anonymize or otherwise dispose of it where appropriate.
9. Your Privacy Rights Subject to applicable Sri Lankan law and any applicable conditions or limitations, you may have rights concerning your personal information, including rights to request access to, correction of, or other appropriate handling of your personal information. Requests may be submitted using the contact details below. Sri Lanka’s Personal Data Protection Act No. 9 of 2022 establishes the country’s personal-data protection framework, and the Data Protection Authority is responsible for regulating personal-data processing in Sri Lanka.
10. Children’s Privacy Our Website is intended for general consumers and is not specifically directed at children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
11. Third-Party Websites Our Website may contain links to third-party websites, social media platforms, payment providers or other services. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology or applicable legal requirements. The updated version will be published on this page with the revised effective date.
13. Contact Us If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us: Ceylo One (Pvt) LtdWebsite:https://ceyloone.com/Email: info@ceyloone.com Telephone: +94 70 123 4567 Business Address: No. 240, Moratuwa Road, Suwarapola, Piliyandala, Sri Lanka
