Effective Date: 27 August 2026 Website: https://ceyloone.com/ Business: Ceylo One (Pvt) Ltd
Welcome to Ceylo One. These Terms & Conditions (“Terms”) govern your use of the Ceylo One website and your purchase of products through https://ceyloone.com/. By accessing our Website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.
1. About Ceylo One
Ceylo One is an online business offering scented candles and related products to customers in Sri Lanka. The Website may be updated from time to time, and product availability, pricing and product ranges may change without prior notice.
2. Eligibility
By placing an order, you confirm that:
The information you provide is accurate and complete;
You have the legal capacity to enter into a purchase transaction; and
You agree to comply with these Terms and applicable Sri Lankan laws.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, fragrance descriptions and other product information displayed on the Website are accurate. However:
Product colours may appear differently depending on your screen;
Handmade products may have minor variations;
Candle appearance may vary slightly between batches;
Fragrance strength may vary depending on the environment and individual perception; and
Product specifications may occasionally change.
Such minor variations do not necessarily constitute a product defect.
4. Candle Safety
Candles are products that involve an open flame and must be used responsibly. Customers should:
Never leave a burning candle unattended;
Keep candles away from children and pets;
Keep candles away from curtains, paper, furniture and other flammable materials;
Place candles on a stable and heat-resistant surface;
Keep burning candles away from drafts;
Do not move a candle while the wax is liquid or the container is hot;
Stop using a candle when the remaining wax reaches the recommended minimum level;
Follow any safety instructions supplied with the product.
Ceylo One is not responsible for damage or injury resulting from failure to follow product safety instructions, except to the extent liability cannot legally be excluded.
5. Prices
All prices displayed on the Website are stated in Sri Lankan Rupees (LKR) unless otherwise indicated. Prices may change without prior notice. The price applicable to an order is generally the price displayed at the time the order is placed, subject to correction of obvious pricing errors.
6. Orders
When you place an order through the Website, you are submitting a request to purchase the selected products. An order confirmation does not necessarily mean that Ceylo One has accepted the order if there is an issue relating to:
Product availability;
Pricing;
Payment;
Delivery information;
Suspected fraud or misuse; or
A technical or system error.
If we are unable to fulfil an order, we will contact you and, where appropriate, arrange a refund.
7. Payment
Customers must provide valid payment information when placing an order. Payments may be processed through third-party payment providers. Ceylo One may cancel or hold an order where payment cannot be verified or where there is a reasonable suspicion of unauthorized or fraudulent activity.
8. Delivery
We deliver orders through third-party courier or logistics providers. Delivery times shown on the Website or communicated to customers are estimates unless expressly stated otherwise. Delivery may be affected by:
Weather;
Public holidays;
Courier delays;
Incorrect customer information;
Remote delivery locations;
Operational disruptions; or
Other circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery details and a reachable telephone number.
9. Failed Delivery
If a delivery cannot be completed because the customer provides incorrect information, is unavailable, refuses delivery, or otherwise prevents delivery, additional delivery charges may apply for re-delivery where applicable.
10. Cancellation, Returns and Refunds
Orders may be cancelled, returned or refunded according to our Refund, Return & Cancellation Policy. That Policy forms part of these Terms. Nothing in these Terms limits any mandatory rights available to consumers under applicable Sri Lankan law.
11. Website Use
You agree not to:
Use the Website for unlawful purposes;
Attempt to gain unauthorized access to Website systems;
Interfere with Website security or functionality;
Upload malicious software or harmful code;
Copy or misuse Website content for commercial purposes without permission;
Use automated methods to access or extract Website information in a manner that could harm the Website; or
Submit false, misleading or fraudulent information.
12. Intellectual Property
Unless otherwise stated, the content of the Website, including:
Brand names;
Logos;
Product photographs;
Product descriptions;
Graphics;
Text;
Designs; and
Other original materials
is owned by or licensed to Ceylo One and is protected by applicable intellectual-property laws. You may not reproduce, modify, distribute, sell or commercially exploit Website content without prior written permission.
13. User Reviews and Content
Where the Website allows customers to submit reviews, comments, photographs or other content, you agree that the content:
Is truthful and not misleading;
Does not violate another person’s rights;
Does not contain unlawful or offensive material; and
Does not infringe intellectual-property rights.
Ceylo One may remove content that violates these requirements.
14. Third-Party Services
The Website may use third-party services, including payment processors, delivery providers, hosting services, analytics services and social media platforms. Third-party services may have their own terms and privacy policies. Ceylo One is not responsible for the independent acts or policies of third-party service providers, except where responsibility cannot lawfully be excluded.
15. Website Availability
We aim to keep the Website available and functioning properly but do not guarantee that the Website will always be uninterrupted, error-free or available. We may temporarily suspend Website access for maintenance, security, upgrades or other operational reasons.
16. Limitation of Liability
To the maximum extent permitted by applicable Sri Lankan law, Ceylo One will not be liable for indirect, incidental or consequential losses arising from use of the Website or products purchased through it. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including applicable consumer rights.
17. Events Beyond Our Control
Ceylo One will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, government restrictions, transportation disruptions, telecommunications failures, cyber incidents or other extraordinary events.
18. Privacy
Your personal information is handled in accordance with our Privacy Policy. Our Privacy Policy forms part of these Terms and explains how we collect, use and protect personal information.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Sri Lanka. Any dispute shall be subject to the applicable jurisdiction and dispute-resolution mechanisms available under Sri Lankan law. Sri Lanka’s Electronic Transactions Act provides a legal framework supporting electronic communications and electronic transactions, including greater legal certainty for e-commerce and electronic contracts.
20. Consumer Protection
Ceylo One is committed to dealing fairly with customers. These Terms are intended to operate consistently with applicable Sri Lankan consumer protection legislation and regulations, including the Consumer Affairs Authority Act No. 9 of 2003 and applicable e-commerce requirements. If any provision of these Terms conflicts with a mandatory provision of Sri Lankan law, the mandatory legal provision will prevail.
21. Changes to These Terms
Ceylo One may update these Terms from time to time. The updated Terms will be published on the Website with the applicable effective date. Your continued use of the Website after an update may constitute acceptance of the revised Terms to the extent permitted by law.
22. Contact Us
For questions about these Terms or your order: Ceylo One (Pvt) Ltd Website: https://ceyloone.com/ Email: info@ceyloone.com Telephone: +94 70 123 4567 Business Address: No. 240, Moratuwa Road, Suwarapola, Piliyandala, Sri Lanka Last Updated: 27 August 2026
